Hofdeco Designer Trade Program FAQs

Joining the Program

How Can I Join Hofdeco Designer Trade Program?

The first step is to sign up as a customer. Then to fill out the Designer Trade Program Application Form. This general form is designed to help us get to know you better. Please take the time to give us a simple description of your business.

The more we know you, the better service we could provide!

We will review your application and the confirmation email shall be sent to you in 1-2 business days.

How much discount could I get from Hofdeco Designer Trade Program?

All designer trade program members would enjoy 15% off basic discount on the MSRP on our website. And we do have the pre-paid policy to make you have a much much better discount. Pre-paid $2000, 30% off* on the MSRP! Pre-paid $5000, 40% off* !!!

*Please notice the specific discount would be applied to the orders fully paid by your pre-paid balance

Is There a Catalog/Inventory Files Available?

Yes! Please contact our designer trade program operation team, co@hofdeco.com, for more information.

Do You Send Sample Packages?

Yes! You are free to order any item on our website by MSRP for the samples before a designer trade order. After the designer trade order is placed, we will money you back the same discount of the commodity price for your sample order. Please contact designer trade program operation team co@hofdeco.com for more information.

Order and Payment

How Do I Place A Designer Trade Order?

As easy as placing a normal order. Exact the same process! Just add products to your shopping cart and checkout like a normal customer does.

Do I have the minimum order request to get the Designer Trade discount?

We require a minimum of 8 pieces to trigger the designer trade discount. You are free to choose any in-stock item from our website to make your designer trade order.

What Payment Methods Are Available?

Hofdeco Wholesale Program accepts PayPal, Visa, MasterCard, American Express, and Discover for your convenience.

How Can I View the Status of My Order?

We will send you a confirmation email after your purchase, which includes the status of your order. You could see the order details and shipping information through that link.

How Do I Cancel An Order?

We handle all the orders by an automated shipping system. Orders in the "Fulfillment" stage are already in the process of shipment and cannot be canceled.

To cancel a fulfilled order, you must wait until the goods are delivered and treat it as a normal return.

Where Can I Download the Invoice of My Orders?

We will send you a confirmation email after your purchase, which includes the invoice for your order.

Shipping

Where Does Hofdeco Ship to?

Our wholesale program ships to the following areas around the world: the United States(US) and the United Kingdom(UK).

For other countries, please contact our designer trade program operation team.

How Long Will My Order Take to Arrive?

Most orders will be shipped within 2 business days of receipt when the stock is available. It would take you 5-10 working days to receive them. We will do our best to fulfill your order as fast as possible.

If an order will be delayed or can’t ship complete, we will make every effort to contact customers directly.

If your destination is out of the US and UK, our designer trade program operation team would help to suggest the transportation lead time for you.

Please note that we do not ship on Saturdays, Sundays, or national holidays.

What Are the Shipping And Handling Fees?

You could enjoy our official free shipping policy.

If your destination is out of the US and UK, our designer trade program operation team would help to suggest the shipping fee for you.

How Are Customs And Import Taxes Handled?

In most cases, any customs or import duties are charged once the parcel reaches a foreign country. Hofdeco has no control over these charges.

So far, from our current daily operation, there are the custom duties for the UK shipment. And it might be the custom duties for the US shipment with a high order amount.

You might have to get the documents required for import ready and prepare for the customs clearance. If you have any concern, please contact our designer trade program operation team.

If your destination is out of the US and UK, our designer trade program operation team. As customs policies and import duties vary widely from country to country, it might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Returns and Damages

How Do I Handle Returns?

We are so sorry to hear that you would need to return our products. You will act as customer service and handle all communications with both us and your customers for return issues. Hofdeco will have no direct contact with your customers.

All of our products are covered by a quality guarantee we offer the refund, replacement and repair on faulty products. If the products arrive to be faulty, please provide pictures or videos describing the defectiveness as clearly as possible. We will provide you a return address, then we can ship the replacement directly after we receive your return.

An extra shipping charge may apply if your order is returned to us as the result of an inaccurate shipping address or contact information. Buyer's remorse returns will not be accepted under any circumstances.

What Happens If My Parcel Was Damaged?

Damages, shortages and defects must be notified within 3 business days of receipt of goods. We go to great lengths to ensure that your order arrives intact. On the very rare occasion, your order is damaged in transit, it is important to describe in writing the damage on the delivery receipt or electronic clipboard of the carrier. We will replace the merchandise that has been reported, returned and received by Hofdeco.

If the parcel is signed for in good condition but concealed damage occurred, you must contact Hofdeco customer service within 72 hours to report the damage and request an inspection of the damaged goods. Please keep all original packaging for 7 business days after damage is reported.

Although we try to maintain high standards, many items are handcrafted, therefore slight variations may occur. Similarly, we reserve the right to change or alter the design due to the availability of raw materials and production difficulties.

My Question Has Not Been Answered Here!

Your answer is only an email away, send your question to us now and we will give you the response to any question about the Design Trade Program.

For more information, please contact:

Email: co@hofdeco.com

Hofdeco Designer Trade Program Operation