Returns & Refunds

We want you to love what you ordered! But if something doesn’t work out, we’re here to help make it right. We offer a 30-day return window for most items, so you can shop with confidence.

Returns and Exchanges:

• 30-Day Return Window: If you're not 100% happy with your purchase, you can return most items within 30 days for a refund or exchange.

• Refund Method: Refunds will be issued to your original payment method, excluding shipping and handling.

How to Return:

1. Contact Us: Just shoot us an email at cs@hofdeco.com with your order number. We’ll get back to you as soon as we can!

2. Follow Our Easy Steps: We’ll send you clear instructions on how to return your item.

3. Ship It Back: Send the item back to us. If it’s a simple return, you’ll be responsible for return shipping costs. But if the item is damaged, defective, or incorrect, we’ll cover it for you!

4. Processing Refunds: Once we’ve received your return, we’ll process your refund within 2-3 business days. The funds will be credited to your original payment method.

Important Things to Know:

• Shipping charges are non-refundable unless the item is damaged or defective.

• Damaged or Incorrect Items: If something’s wrong with your order, let us know within 7 days, and we’ll take care of it right away – whether that means a replacement or a full refund.

We're Here for You:

If you have any questions or need a hand, don’t hesitate to reach out to our Customer Service Team at cs@hofdeco.com. We’re always happy to assist and make sure you have a great shopping experience!