Hofdeco Wholesale FAQs
Program
How to Become A Hofdeco Wholesaler?
1. Create a Hofdeco account via Link.
2. Please take 5-10 minutes to fill and submit the Wholesale Application Form. It will help us to understand your current business and approve your application.
3. We shall review your application and reply you within 3 business days.
4. You would receive the confirmation email with program details once your application approved.
Any Product Catalog?
No, there is no wholesale product catalog. Any products on our homesite is available for our Wholesale program.
Can I Resell on Online Platforms？
You could resell our products on your own online platform or site. Amazon is not allowed. For other platforms, please consult co@hofdeco.com
Can I Join the Hofdeco Loyalty Program？
No, you could not join the Hofdeco Loyalty program since you have joined the wholesale program.
Available Payment Methods?
Hofdeco Wholesale Program accepts PayPal, Visa, MasterCard, American Express and Discover for your convenience.
Shopping
Can I Order Product Samples?
Yes! You are free to order any products for samples as usual customer orders on our website before making a wholesale order.
At the time you place your wholesale order, please inform co@hofdeco.com. The price gap between your wholesale pricing and your sample order commodity price will be deducted from the current wholesale order manually .
Please feel free to contact our wholesale operation team for more information.
What is the Wholesale Pricing?
You would receive the tiered pricing detail in your wholesale program confirmation email.
What is the Minimums of Wholesale Orders?
You would receive MOQ detail in your wholesale program confirmation email.
How Do I Place A Wholesale Order?
Placing wholesaler orders is as easy as usual customer orders.
1. Same online shop and same check-out process
2. Apply your wholesale discount code on the check-out page
3. Receive the corresponding wholesale discount updated automatically
4. Check the total order and make the payment
How Do I Track My Order?
You will receive an order confirmation email with the link to status tracking. You could review the order details and track shipping info through that link.
How Do I Cancel An Order?
Please email co@hofdeco.com with your order number and a cancellation request. All cancellation requests are best-effort: we cannot guarantee that we will be able to cancel your order until we've checked its processing status.
If your package is still in our warehouse, we will help to cancel and issue a full refund.
If you want to cancel a shipped-out order, you will be responsible for all shipment fees including shipping back.
Where Can I Download the Invoice of My Orders?
It would be included in the order confirmation email sent to you.
SHIPPING
Where Does Hofdeco Ship to?
Our wholesale program currently supports the shipment to the following countries: United States, Canada, United Kingdom, France, Germany, Netherlands, Australia, and New Zealand.
For other countries, please contact our customer service co@hofdeco.com.
What Are Your Shipping And Handling Fees?
Shipping charges for wholesale orders are determined based on actual conditions.
But if your destination address is out of our current operating countries or in remote areas of your country, extra shipping may be charged additionally.
Please notice extra shipping charge may apply if your order is returned to us as the result of inaccurate shipping address or contact information.
Where Does Hofdeco Ship from?
All products of wholesale orders will be made, packed and shipped from China.
When Will I Receive My Order?
Handling Time
Normally, wholesale orders will be shipped within 5 working days. We will contact you immediately if we need more time to fulfill your order.
Transportation Time
| Location | Shipping Time |
| United States and Canada | 5-11 business days |
| United Kingdom | 4-10 business days |
| Germany, France, Netherlands | 6-12 business days |
| Australia | 4-8 business days |
| New Zealand | 6-9 business days |
If the order will be delayed or ship partially, we will contact you immediately.
*Please note that we do not ship on Saturdays, Sundays or Nationally holidays.
**Remote areas may take longer time.
How Do I Handle Package Damaged?
All our products are covered by a quality guarantee. We offer the replacement or refund on faulty products. For any faulty product delivered, please provide pictures or videos for the defectiveness as clear as possible. Then please raise the request to co@hofdeco.com.
How Are Customs and Import Taxes Handled?
In most cases, the customs or import duties are charged once your order reaches foreign country. Hofdeco has no control over these charges.
You may be charged for import tax, customs duties, VAT and/or handling fees which should be paid by the receiver.
For some countries (United States, Australia, Germany, France, Netherlands, Canada), customs and import taxes need to be prepaid to carrier to expedite the delivery of your package. In these cases, Hofdeco will ask you to prepay customs and import taxes along with your order.
For other countries, you might have to get the import required documents prepared and handle the customs clearance by yourself. If you have any concern, please contact our customer service.
As customs policies and import duties are various widely by countries, it might be a good idea to consult the local customs office for the possible charges before you order, so you are not surprised by charges you were not expecting.
Returns
How Do I Handle Returns of My Wholesale Orders?
We hope you love your selections as much as we loved designing them. If you are not completely satisfied with your purchase, we will gladly offer you an exchange or refund to NEW or UNUSED products for most of our merchandise within 30 days from receipt of the products.
You will need to ship back returned products to our designated location. Please raise the request to co@hofdeco.com.
Return will be refunded in the original payment form. Shipping fee is non-refundable, unless the item received is damaged, defective or incorrect. Taxes charged will be refunded by the state and local laws.
Please notice the remorse returns are unacceptable in any circumstance.
How Do I Handle Returns from My Customers?
Customer returns are the responsibility of the resellers. As a reseller, you have to handle all communications between you and your customers for return issues. Hofdeco will have no direct contacts with your customers.
Customer service
Please send any of your questions/requests to co@hofdeco.com.
It is more than welcome to hear anything from you.
We will try our best to assist you any question about our wholesale program.