Hofdeco Wholesale FAQs

Wholesale Account

How Can I Become A Wholesaler?

The first step is to sign up as a customer. Then to fill out the Wholesale Application Form. This general form is designed to help us get to know you better. Please take time to give us a clear description of who you are and what you offer. Partnering with like-minded retailers will benefit both parties, so the more information you could provide the better!

We will review your Wholesale Application form within 1-2 days. The confirmation email will automatically sent to you once your wholesale account is approved and activated.

Do You Send Sample Packages?

Yes! We do have sample packages for approved wholesalers, free of charge. Please contact our customer services for more information.

What Payment Methods Are Available?

Hofdeco Wholesale Program accepts Paypal, Visa, MasterCard, American Express and Discover for your convenience. 

Shopping

Is There a Catalog/Inventory Files Available?

For the moment, our website is the catalog of all the collections available for wholesales. You can easily go through the websites and see what you want. Also, we provides inventory files. Please contact our customer service for relevant files.

How Do I Place A Wholesale Order?

Ordering as a wholesaler is just as easy as placing an order as a retail customer. Our wholesale program uses the same online interface to shop and add products to your shopping cart. Once your shopping cart is ready and meets the minimum order requirement, just simply checkout like a retail customer does and apply the wholesale discount code, the wholesale discount would automatically applied for your order.

What is the Minimums of Wholesale Orders?

100 pieces

What Are the Discount Rates?

For pillow covers, your can view the wholesale products here, and the discount rates:

Pieces Per Order(pillow covers only) Wholesale Discount
100-199 50% off
200-499 55% off
500+ 60% off

 

For pillow inserts, view products here, we offer 50% off for order over 100 pillow inserts.

How Can I View the Status of My Order?

We will send you a confirmation email after your purchase, which includes the status of your order. You could see the order details and shipping information through that link.

How Do I Cancel An Order?

Hofdeco Wholesale Program handles all orders using an automated shipping system. Orders that are in the "Fulfillment" stage are in the process of being shipped and cannot be canceled.

To cancel an order after it has been fulfilled, you must wait until the shipment arrives and treat it as a regular return (a 25% restocking fee plus shipping charges will be deducted from the original purchase).

Where Can I Download the Invoice of My Orders?

We will send you a confirmation email after your purchase, which includes the invoice of your order.

Shipping

Where Does Hofdeco Ship to?

Our wholesale program ships to the following areas around the world: United States, United Kingdom, Australia, Germany, France, Netherlands, Canada, New Zealand and Russia.

For other countries, please contact our customer service for detailed shipping information.

Where Does Hofdeco Ship from?

All wholesale order will be produced, packed and shipped from China.

What Are Your Shipping And Handling Fees?

Standard shipping and handling fees are determined by the weight of your package and your delivery address. It would be automatically calculated when the order is placed and added to the total cost for the order. 

And if your destination address is in remote areas in your country, extra shipping may charges additionally.

How Long Will My Order Take to Arrive?

Handling Time

Wholesale order may take time to produce before it is shipped to you. Most orders will be shipped within 5-10 business days of receipt. Occasionally, orders can take up to 15 business days to produce and ship. We will contact you prior to shipping with an estimate on time and will do our best to fulfill your order as fast as possible.

Shipping Time

Location Shipping Time
United States 5-11 business days
United Kingdom 3-5 business days
Australia 5-8 business days
Germany, France, Netherlands  5-10 business days
Canada 5-9 business days (remote areas may take longer time)
New Zealand 6-9 business days
Russia 5-12 business days

 

If an order will be delayed or can’t ship complete, we will make every effort to contact customers directly.
* Please note that we do not ship on Saturdays, Sundays or nationally holidays.

*Remote areas may take longer time.

Duties and Taxes

How Are Customs And Import Taxes Handled?

In most cases, any customs or import duties are charged once the parcel reaches foreign country. Hofdeco has no control over these charges.

You may be charged for import tax, customs duties, VAT and/or handling fees as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.

For some countries (United States, Australia, Germany, France, Netherlands, Canada and Russia), customs and import taxes need to be prepaid to carrier to expedite the delivery of your package. In cases like this, Hofdeco will ask you to prepay customs and import taxes along with your order.

For other countries, you might have to get documents required for import ready and prepare for the customs clearance by yourself. If you have any concern. please contact our customer service.

As customs policies and import duties vary widely from country to country, it might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Returns and Damages

How Do I Handle Returns?

Returns are the responsibility of the Reseller, not the buyer/end-user. As a reseller you will act as customer service and handle all communications with both us and the customer for return issues. Hofdeco will have no direct contact with your customer.

All of our products are covered by a quality guarantee we offer refund, replacement and repair on faulty products. If the products arrive to be faulty, please provide pictures or videos describing the defectiveness as clearly as possible. We will provide you a return code for the product and address for you to send to us, then we can ship the replacement directly to you.

Extra shipping charge may apply if your order is returned to us as the result of inaccurate shipping address or contact information. Buyer's remorse returns will not be accepted under any circumstances.

What Happens If My Parcel Was Damaged?

Damages, shortages and defects must be notified within 3 business days of receipt of goods. We go to great lengths to ensure that your order arrives intact. In the very rare occasion your order is damaged in transit, it is important to describe in writing the damage on the delivery receipt or electronic clipboard of carrier. We will issue a call tag and we will replace the merchandise that has been reported, returned and received by Hofdeco.

If the shipment is signed for in good condition, but concealed damage has occurred, you must contact Hofdeco customer service within 72 hours to report the damage and request an inspection of the damaged goods. Please keep all original packaging for 7 business days after damage is reported.

Although we try to maintain high standards, many items are handcrafted, therefore slight variations may occur. Similarly, we reserve the right to change or alter the design due to availability of raw materials and production difficulties.

Customer Services

My Question Has Not Been Answered Here!

Your answer is only an email away, send your question to us now and we will give you a personal response to any question about wholesale.

For more information, please contact:
Hofdeco Wholesale Operations
Email: cs@hofdeco.com