Hofdeco Wholesale FAQs

Wholesale Account

How to Become A Wholesaler?

1. Sign up as a customer in our home site.

2. Please take 5-10 minutes to fill and submit the Wholesale Application Form. It is designed to help us to understand your current business, which would benefit the future smooth cooperation.  

3. We shall review your application and reply you within 2 days.  

4. You would receive the confirmation email once your wholesale account is approved and activated. 

Do You Send Product Samples?

Yes! You are free to order any samples on our website before making a wholesale order. At the time you place your first wholesale order we will money back you 50% of the commodity price for your sample order. Please contact our customer service for more information.

Available Payment Methods?

Hofdeco Wholesale Program accepts PayPal, Visa, MasterCard, American Express and Discover for your convenience. 

Shopping

Any Product Catalog?

Yes, we have quarterly updated product catalog. Please contact our customer service co@hofdeco.com for more information.

How Do I Place A Wholesale Order?

Placing wholesaler orders are as easy as normal customer orders.

- Same online shop and same check-out process
- Apply your wholesale discount code on the check-out page
- Receive the corresponding wholesale discount updated automatically
- Make the payment

What is the Minimums of Wholesale Orders?

100 pieces

What Are the Discount Rates?

Please email co@hofdeco.com  to our wholesale operation team to get more details.

How Do I Track My Order?

A confirmation email with the link of status tracking would be sent to you after order placed. You could review the order details and track shipping info through that link.

How Do I Cancel An Order?

Please email co@hofdeco.com with your order number and a cancellation request. If your order has not yet been shipped out, we are usually able to cancel and issue a full refund.

However, if you order is shipped by our warehouse, we may not be able to cancel. All cancellation requests are best-effort: we cannot guarantee that we will be able to cancel your order until we've checked its processing status.

If an order has been shipped and you would still like to cancel, you are responsible for all shipping fees and a 25% restocking charge plus ship-back logistic charges.

Where Can I Download the Invoice of My Orders?

It would be included in the confirmation email sent to you after order placed.

Shipping

Where Does Hofdeco Ship to?

Our wholesale program currently supports the shipment to the following countries: United States, United Kingdom, Australia, Germany, France, Netherlands, Canada, New Zealand and Russia.

For other countries, please contact our customer service co@hofdeco.com.

Where Does Hofdeco Ship from?

All products of wholesale orders will be made, packed and shipped from China.

What Are Your Shipping And Handling Fees?

Standard shipping and handling fee are based on the package weight and destination. It would be automatically calculated and added to the order total price during the check-out.

And if your destination address is in remote areas in your country, extra shipping may be charged additionally.

When Will I Receive My Order?

Handling Time

Normally, wholesale orders will be shipped within 10 working days. We will contact you immediately if we need more time to fulfill your order.

Shipping Time

Location Shipping Time
United States 5-11 business days
United Kingdom 3-5 business days
Australia 5-8 business days
Germany, France, Netherlands  5-10 business days
Canada 5-9 business days (remote areas may take longer time)
New Zealand 6-9 business days
Russia 5-12 business days

 

If the order will be delayed or ship partially, we will contact you immediately.

* Please note that we do not ship on Saturdays, Sundays or nationally holidays.

*Remote areas may take longer time.

Duties and Taxes

How Are Customs and Import Taxes Handled?

In most cases, the customs or import duties are charged once your order reaches foreign country. Hofdeco has no control over these charges.

You may be charged for import tax, customs duties, VAT and/or handling fees when your order passes through customs. They would be paid by the receiver.

For some countries (United States, Australia, Germany, France, Netherlands, Canada and Russia), customs and import taxes need to be prepaid to carrier to expedite the delivery of your package. In these cases, Hofdeco will ask you to prepay customs and import taxes along with your order.

For other countries, you might have to get the import required documents prepared and handle the customs clearance by yourself. If you have any concern, please contact our customer service.

As customs policies and import duties are various widely by countries, it might be a good idea to consult the local customs office for the possible charges before you order, so you are not surprised by charges you were not expecting.

Returns

How Do I Handle Returns?

Returns are the responsibility of the Reseller, not the buyer/end-user. As a reseller, you will have to handle all communications between you and the customer for return issues. Hofdeco will have no direct contact with your customer.

All our products are covered by a quality guarantee. We offer refund, replacement and repair on faulty products. For any faulty product delivered, please provide pictures or videos for the defectiveness as clear as possible. We will provide you a return code for the product and address for you to send to us, then we can ship the replacement directly to you.

Extra shipping charge may apply if your order is returned to us as the result of inaccurate shipping address or contact information. The remorse returns will not be accepted under any circumstance.

Customer Service

My Question Has Not Been Answered Here!

It is more than welcome to hear anything from you. Please send your questions to co@hofdeco.com now.

We would love to assist you any question about our wholesale program.